Frequently Asked Questions
Have a question? Chances are someone has already asked it, and the answer is below.
We currently ONLY ship within the United States (including U.S. military addresses) and Canada. Any assessed duties and taxes are the responsibility of the buyer.
No, all new customers will receive Mission 34 as their first box.
If you subscribe by 11:59 PM EST on the 3rd of the month, your SurvivalBox will ship by the 9th of that month, and should arrive no later than the 15th. If you sign up after 11:59PM EST on the the 3rd, your SurvivalBox shipment will begin on the following month. For example, if you subscribe on JULY 2nd, your SurvivalBox will ship by JULY 9th. If you subscribe on JULY 9th, your first SurvivalBox will ship by AUGUST 9th (excluding weekends and holidays).
Your subscription will auto-renew until you cancel, and is billed monthly ONLY! Cancel anytime. We currently don't offer 3 month, 6 month, or 12 month renewals.
The fee is month to month and varies based upon the 4 subscriber levels that SurvivalBox offers.
Yes! It is almost impossible to include enough gear in each box for the entire box to be themed, but certain products in each box WILL be part of the theme each month for a different survival, outdoor, hiking, camping, tactical, or EDC scenario.
If you would like to only send one box to someone as a gift, just sign-up, using THEIR shipping information), and once you receive the confirmation email that you have subscribed, you can log back in and cancel your subscription. You must do this before the first renewal date, or you will be re-billed for an additional month.
No, not at this time. Per the State of the Box email, this system is a work in progress.
For customers that have received the welcome box - As long as you cancel before the renewal on the 15th you will not receive a SurvivalBox the following month. If you cancel on or after the 15th, you will be shipped one more SurvivalBox the following month.
For customers that are new and have not received the welcome box - You will receive the welcome box that was paid for the day you initially subscribed and will not renew for the next shipment.
Unfortunately because we purchase our products based on paid subscribers, we cannot give refunds.. You can, of course cancel, whenever you like, but if you cancel after the billing period (15th of the month), then you will receive one more SurvivalBox subscription. If you pay for a subscription, and then decide to cancel before you have received your first shipment, you will still receive the one you paid for, and no more will be shipped after that. As a subscription based around monthly mystery themes we cannot always please everyone. Therefore, we do not offer returns, refunds or credits for disliking of subscription contents.
If you received a damaged item, straight out of the box, we will send a replacement or something of similar value, within a 15 day period of your receipt of your SurvivalBox. After 15 days items cannot be replaced. Electronics and other similar items, may be under a factory warranty, in which case, you may need to contact the original manufacturer. Email us Questions@Survivalbox.com with your questions concerning replacements. Keep in mind, we do not manufacture or sell these products for retail. When emailing please be sure to provide the Name/Email that is linked to your active account, so we can assist you faster!
You can sign into your SurvivalBox account and access this by pressing the orange EDIT/VIEW button and then clicking on the “Edit Shipping Address” button. From here you will be able to change all details of your address as needed. Be sure to press the “Update shipping address” button to finalize all changes.
Sign into your Survivalbox account, and then click the orange EDIT/VIEW button, then click the change subscription button. Select the new level you desire, and then press update subscription in the bottom right hand corner. Remember, this needs to be done no later than the 14th of each month or you will have to wait until the following box for the upgraded subscription level.
Login to your Survivalbox account, and press the orange EDIT/VIEW button, then select the “SKIP SHIPMENT” option. Then checkmark the “Skip next shipment” box and then press the orange “Skip subscription” button in the bottom righthand corner. Your next month has been skipped.
We offer past Missions in limited supply available in our active subscriber only online shop. To access, simply sign in to your account and click on the SHOP button.
We hope we have answered most of your questions. If you still can’t find the answer you are looking for, please email us at questions@survivalbox.com . If the question is shipping related, please email shipping@survivalbox.com . .
We want to hear from you. What products do you like that you would like to see in your SurvivalBox? If we can work something out with the supplier, maybe you’ll see it in an upcoming box! Email us at suggestions@survivalbox.com .